Returns & Exchanges

Returns & Exchanges Policy

At 3QUARTERS T.O, we are committed to providing high-quality apparel and an exceptional shopping experience. We understand that sometimes a return or exchange may be necessary. Below is our full policy, crafted in line with Ontario, Canada consumer protection regulations.

Returns & Refunds

• Eligibility: Returns are accepted for items that are unworn, unwashed, and in original condition with all tags attached.

• Timeframe: Returns must be requested within 14 days of receiving your order.

• Process: Contact us at threequartersto@gmail.com with your order number and reason for return. We will provide instructions for sending your item back.

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–7 business days.

Exchanges

• Eligibility: Exchanges for different sizes, colors, or styles are available within 14 days of delivery.

• Process: Contact us at threequartersto@gmail.com to initiate an exchange. Exchanges are subject to product availability.

• Shipping Costs: Customers are responsible for return shipping unless the item is defective or incorrect.

Damaged or Incorrect Items

• If you receive a defective or wrong item, please contact us immediately with a photo at threequartersto@gmail.com. We will provide a replacement or full refund at no additional cost.

Final Sale Items

• Items marked as Final Sale are not eligible for returns or exchanges.

Important Notes

• Proof of Purchase: Required for all returns and exchanges.

• Packaging: Returned items must be securely packaged to prevent damage.

• Legal Framework: In Ontario, businesses are not legally obligated to accept returns or exchanges unless items are defective or fail to meet implied quality warranties under the Consumer Protection Act. Our policy is designed to enhance customer satisfaction while complying with these regulations.